Shipping & Returns
SHIPPING & RETURNS
INBOUND SHIPPING — SENDING YOUR SCARF TO SC ART
After full payment at checkout, we will provide our U.S. scarf receiving address and detailed shipping instructions. Inbound shipping costs are the client’s responsibility.
We recommend using a tracked, insured shipping service. SC ART is not responsible for loss or damage incurred during inbound transit.
Our U.S. location provides receiving services only. After safe receipt and inspection, we confirm your design details. Your scarf is forwarded to our specialized production facility outside the United States for expert acrylic framing. Production begins only after design approval.
FINAL DELIVERY — RECEIVING YOUR COMPLETED ARTWORK
Our production team carefully crafts and finishes your artwork to the approved design. Following quality inspection, your piece is securely packaged and dispatched internationally from outside the United States to your address. Tracking information will be provided after shipment. International transit and customs processing may affect delivery timing.
Once we have received your scarf and you have approved the final design, please allow approximately 2 weeks to receive your finished artwork. This total estimate includes international forwarding to our production facility, expert acrylic framing, quality inspection, and international delivery to your address.
The time needed to ship your scarf to our designated U.S. receiving location and to review and approve your design comes before this estimate begins. Production starts only after design approval. The approximately 2-week timeframe is an estimate, not a guaranteed delivery date.
Complimentary delivery is included within the contiguous United States. Additional shipping charges may apply to Alaska, Hawaii, U.S. territories, remote areas, and locations requiring special handling. If additional charges apply, we will contact you before shipment.
RETURNS & CANCELLATIONS
If an order is cancelled after design work has begun, a USD $300 design fee applies.
Once final design approval has been provided and production has started, the order may not be cancelled, changed, returned, or refunded.
Because every SC ART piece is individually designed and made to order, completed custom artworks are final sale and are not eligible for return or refund for change of mind.
If an artwork arrives damaged or there is a verified production quality issue, the client must contact SC ART within 7 days of delivery with photographs of the artwork and packaging so that we can review the issue and provide an appropriate resolution.
Nothing in this policy is intended to limit any rights available to customers under applicable law.
If you have concerns about your commission at any stage, please contact us.